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【CCL资料】CCL Business 商业背景知识音频资料(四:door to door sales)

Updated: Oct 19, 2019

往期回顾:

(一:Avoiding scam)

https://mp.weixin.qq.com/s/Li1Xx9GSp0U6ZbBiYZlOSA


(二:Renting a home)

https://mp.weixin.qq.com/s/4r1bnfx3DZpefbAhYZoOew


(三:Underquoting)

https://mp.weixin.qq.com/s/-deslBYBVN5qRxz9K6NE8Q



在这期节目中,

我们将一起来学习CCL Business

话题中的消费者事务分话题:

 door to door sales 上门推销 





 英文文本:

 door to door sales 

1. Door-to-door sales explained

A door-to-door sale is a type of 'unsolicited consumer agreement' - this is an agreement for a business to supply products or services to a consumer. 

Unsolicited consumer agreements occurs when: 

• negotiations for a sale take place somewhere other than the seller's place of business (for example, at a consumer’s home or on the phone), and

• the seller or the agent approaches the consumer uninvited, and

• the total value is more than $100 (or cannot be determined when the agreement is made). 

The sections below detail consumer rights regarding such agreements. 

If consumers initiate or ask somebody to visit them at home (for example, calling an electricity company to discuss changing providers, and asking for an agent to visit) this is not considered an unsolicited consumer agreement. In such cases, consumers do not get the same rights, such as a cooling-off period. 

However, in these cases, consumers still have other rights; for example, those relating to misleading and deceptive conduct. 


2. Door-to-door sales hours

Door-to-door sales are only permitted between:

• 9:00 am and 6:00 pm Monday to Friday

• 9:00 am and 5:00 pm Saturday.

They are prohibited on Sundays and public holidays.

However, a supplier or agent may visit a consumer at any time if the appointment has been made with the consumer's consent.


3. Rules for door-to-door salespeople/Disclose purpose and show identification

The salesperson must:

• explain up front the purpose of the visit

• show identification, including their name and address 

• provide the name and address (not a PO Box) of the supplier the salesperson represents.


4. Cease to negotiate

A salesperson must also explain that they are required to leave upon the consumer's request.

When a salesperson is told to leave, they must not contact the consumer again for at least 30 days about the particular product or service they were selling during the visit. However, a salesperson can visit the same consumer again about the sale of products from a different supplier.

-Inform the consumer

The salesperson must:

• give the consumer a written copy of the sales agreement as soon as it has been signed

• inform the consumer of their cooling-off rights and how they can end the agreement

• not attempt to get the consumer to waive their cooling-off rights.


5. Waivers

It is an offence to induce, or attempt to induce, consumers to waive their rights.


6. Sales agreement document

-General requirements

Consumers must be given a written copy of the agreement as soon as it has been signed.

The agreement document must:

• be transparent - expressed in plain language, legible and clear

• be printed - although any changes may be handwritten (provided these are signed by both parties)

• be signed and dated by the consumer on the front page.

-Required inclusion: Cooling-off statement

The document must include the following text on the front page:

Important Notice to the Consumer

You have a right to cancel this agreement within 10 business days from and including the day after you signed or received this agreement.

Details about your additional rights to cancel this agreement are set out in the information attached to this agreement.

-Required inclusion: terms, charges and rights

The agreement document must clearly state:

• the consumer’s cooling-off rights (right of termination)

• the full terms of the agreement

• the total price payable, or how this will be calculated

• any postal or delivery charges.

-Required inclusion: contact details

An agreement signed by a salesperson on the supplier’s behalf must state:

• that the salesperson is acting on the supplier’s behalf

• the salesperson’s full name

• the salesperson’s business address (not a post office box) or residential address; and

• the salesperson’s email address (if they have one)

• the supplier’s name and business address (not a post office box), or residential address

• the supplier’s email address and fax number (if available).

• the supplier’s Australian Business Number (ABN) or Australian Company Number (ACN)


7. Cooling off or termination 

Consumers have 10 business days to reconsider a door-to-door sales agreement, during which they can cancel the agreement without penalty. This is called the termination period or cooling-off period.

The cooling-off period begins on the first business day after the agreement was made.

Before any agreement is made between the salesperson and the consumer, the salesperson must inform consumers of their cooling-off rights, and how they can exercise their right to terminate the agreement.

The agreement document must be accompanied by a notice that may be used to terminate the agreement (cool off). This notice must include the supplier’s details, including:

• name and business address (not a post office box number)

• ABN or, if they have one, ACN

• fax number and email address, if they have these.


8. Restrictions during the cooling-off period

During the cooling-off period, a supplier must not:

• supply any products priced over $500 relating to the agreement

• supply services relating to the agreement

• accept or require any form of payment.

Products priced at $500 or less may be supplied, as can electricity or gas to premises not already connected to such services. Products over $500 or services supplied during the cooling-off period are considered unsolicited supplies and consumers are not liable to make any payment for them.


Available at: 

https://www.consumer.vic.gov.au/products-and-services/business-practices/door-to-door-sales-and-telemarketing/door-to-door-sales


CCL business 4 door to door


https://mp.weixin.qq.com/s/b3ov9jWIJF1aXj7dhO3auA


中文文本:

什么是上门推销?

上门推销可能包括:

想卖给您日用品的人

主动提出修理您的房子的人

要求您更换煤气、电力、电话或互联网供应商的人。

销售人员何时能来我家?

销售人员可以在以下时段登门推销:

星期一至星期五上午9时和下午6时之间

周六上午9时和下午5时之间。

星期天或公众假期他们不能登门推销。

但是,服务供应商或代理人可在您同意的情况下随时访问您。

上门销售人员必须遵守什么规则?

当他们来到您家门口时,销售人员必须:

告知他们造访的原因

告知他们的名字和公司

告知如果您让他们离开,他们必须离开(如果您让销售人员离开,他们至少在 30 天内不能再联系您)

告知您取消合约的权利(这必须包括如何取消合约)

包括他们代表供应商签署任何合约的详细联系方式

在签署任何合约前,向您提供书面副本

在签署合约后10个工作日内不得要求付款

在签署合约后10个工作日内不得提供标价超过500澳元的货物

协议合约后10个工作日内不得提供服务。

假如我对销售人员推销的东西不感兴趣——我能做什么?

说“不需要,谢谢”。

不要因为有人来到您家门口而感到有压力。

请务必说“不”,如果销售人员:

提供一个好得难以置信的交易

在提供任何商品或服务之前要求付款

行为方式会让您感到紧张或不舒服。


冒充政府工作工作人员的人

有人会来到您家门口并自称来自某个政府部门,比如Australian Taxation Office或Centrelink。

他们会要求您提供银行信息或个人信息以用于支付您的退税申请或增加Centrelink福利金金额。

他们可利用这些详细资料窃取金钱或盗用身份。

切记: 

如果有人到来到您家门口并自称是政府工作人员,则要小心上当受骗。请务必要求他们出示证件。在大多数情况下,政府部门不会以这种方式与您联系。

如果我对销售人员的推销感兴趣……我该怎么办?

如果您同意向销售人员购买,您一定会要签署一份合约。合约必须:

用清晰易懂的语言书写

包括全部条款

包括总价,或如何计算价格

包括任何邮寄或递送费用

包含销售人员的姓名和联系方式

包括供应商的详细信息,如地址和联系方式等

由您和售货人员共同签字

字迹清晰或印刷清晰(尽管任何改动都可以用钢笔完成并签名)

包含有关您取消合约的权利信息

容易理解

并附有一份用于解释有关改变主意的各种权利的表格。

切记: 

如果您英语说得不好,销售人员不得用您的孩子当翻译,进而与您签订合约。在签署任何合约之前,应要求对方提供一份中文版合约。

我签了协议后改变了主意……我能做什么?

如果您同意向上门销售人员购买价值超过100澳元的商品或服务,那么您可在10 个工作日 内反悔。这段时间称为“冷却”期。如果在此期间,您认为合约不适合您,您可以取消购买,无需支付任何费用。

在您同意之前,销售人员必须让您知道您有这个权利。

如果在冷静期内改变主意,销售人员或供应商不得:

要求您“放弃”(取消)冷静期

迫使您同意签订合约

收取取消费用。

您可以口头或书面形式取消合约。

有人会来到您的门前,询问您是否想换煤气或电力提供商:

他们会告诉您其公司会给您很多优惠,会让您省很多钱。.

销售人员催您马上签订合约。

您在压力下就把合约签了。

第二天,您决定取消这笔合约。


切记:

不要在压力下签订合约,您可以要求销售人员留下信息供您阅读

如果您签了字,但改变了主意,那么您有“冷静”的权利

在10个工作日内联系销售公司,告诉他们您已改变主意

销售公司不能因为您改变主意而向您收取任何费用。

available at:

https://www.consumer.vic.gov.au/resources-and-tools/other-languages/chinese-simplified/door-to-door-sales


小柠檬建议大家收藏这篇(良心)CCL资料,

并希望同学们把笔果CCL的

学术干货分享给身边一起备考的朋友哦~



info@bingolearning.com.au

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Melbourne, VIC 3004, Australia

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