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【CCL资料】CCL Business 商业背景知识音频资料(六:Mobile phone contract)

往期回顾:

(一:Avoiding scam)

https://mp.weixin.qq.com/s/Li1Xx9GSp0U6ZbBiYZlOSA


(二:Renting a home)

https://mp.weixin.qq.com/s/4r1bnfx3DZpefbAhYZoOew


(三:Underquoting)

https://mp.weixin.qq.com/s/-deslBYBVN5qRxz9K6NE8Q


(四:door to door sales)

https://mp.weixin.qq.com/s/b3ov9jWIJF1aXj7dhO3auA


(五:Buying a new car)

https://mp.weixin.qq.com/s/ceLnpAXuaBuEkS5VfPakpA


在这期节目中,

我们将一起来学习CCL Business

话题中的消费者事务分话题:

Mobile phone contract

移动电话合约



英文文本:


Mobile phone contract

Before buying a mobile phoneUnderstand these terms:

•service provider: the company that connects your mobile phone to a network so you can make calls and send emails

•premium SMS: text messages used for services such as voting on reality television, competitions and content subscriptions. If you choose to send or reply to a premium SMS, you may end up signing up to a service with a very expensive call rate. It can be hard to cancel without it costing you more

•international roaming: using your mobile phone overseas to make or receive calls. This can be expensive. Make sure you read the terms and conditions so you know how much you will end up paying for this service

•32GB/16GB: these figures usually appear in the plan description and refer to the storage capacity of your mobile phone, not the data download allowance.


Decide:

•how many calls and texts you are likely to make

•how much data you will need. For example, if you check emails or search the internet frequently, you may need a plan with a higher monthly data download allowance - usually 1GB or 2GB per month. Check the service provider's website for more information on data usage

•how long you want to be in a contract. Contracts can range from 12 to 36 months. If you are not comfortable signing a contract, try a pre-paid service first. Once the recharge card runs out, you can choose to stay with that network or choose another one.


Make sure you:

•shop around and compare the prices, conditions and plans of different network providers•get information in writing about services and charges

•understand the costs if you change or break a contract, or if your phone is broken, lost or stolen

•read the warranty paperwork to find out what is and isn't covered

•know how you will be charged if you use your phone overseas.

Look for:

•a mobile phone that is easy to use

•a plan that you can afford

•a service provider that has good network coverage in your area.


Remember:

•you often have to pay more to cancel a contract before it ends

•some services have extra charges - voicemail, call-forwarding, premium SMS, internet browsing, purchasing apps and international roaming

•check the service provider's website or visit their store to see if you will get coverage in the areas you use your mobile phone

•there may be extra costs for going over your phone call or data allowance limit.

Warranties on mobile phones

•Keep receipts and contracts as proof of your purchase.

•Retailers and service providers do not have to offer a loan or replacement phone during warranty repairs. However, some have a policy to do so.

•Depending on your contract terms and conditions, you may have to continue paying your monthly bill while your phone is repaired.

•You also have rights under Australian Consumer Law. If your mobile phone stops working, you may be able to ask for a refund or replacement.


Before signing a mobile phone contract

•Always read the contract - do not rely only on what the salesperson tells you. A mobile phone contract is legally binding. It is usually difficult and expensive to cancel.

•Be alert to hidden costs and unfair contract terms. For more information, view our Mobile phone providers - unfair contract terms page.

•Never sign a contract you do not understand - ask someone who understands the contract to explain it to you.

•Check how much the monthly bill will be, plus any additional charges. Make sure you can afford these for the duration of the contract.

•If you buy a handset and connection with a retailer, you may be entering into two different contracts - one with the retailer for the handset, and one with the service provider for connection to the network. This means that the retailer can help you if there is something wrong with the phone, but not with any network connection problems.

•Think carefully before 'going guarantor' on a contract for someone under 18 - you will have to pay their bills if they cannot.

After signing a mobile phone contract

•Keep a copy of the contract in a safe place, so you can refer to it later if necessary.

•Let the service provider know if your situation changes - for example, if your mobile phone is lost or stolen, or you cannot afford to pay the bills.

Managing your mobile phone bills

•Check your data usage frequently - it may help you avoid large bills.

•Know how much your bill should be and ask your service provider about any unusual charges.

•If you need help budgeting or calculating your repayments, contact Money Help.

•Pay your bills on time. If you don't, you may get charged additional late fees.

Available at: https://www.consumer.vic.gov.au/resources-and-tools/other-languages/english/mobile-phone-contracts


CCL business 6 mobile phone

【CCL资料】CCL Business 商业背景知识音频资料(五:Buying a new car)

https://mp.weixin.qq.com/s/ceLnpAXuaBuEkS5VfPakpA




中文文本:

购买手机前

请了解这些术语:

服务提供商: 将您的手机连接到某个网络以便您能够拨打电话和发送电子邮件的公司高级SMS (短信): 用于真人秀投票、比赛和内容订阅等服务的短信。如果您选择发送或回复高级SMS (短信),您最终可能会注册一项呼叫费率非常昂贵的服务。如果不花更多的钱,很难将其取消国际漫游: 使用手机在海外拨打或接听电话。费用可能很贵。确保您阅读条款和条件,这样就会知道最终会为这项服务支付多少钱32GB/16GB:这些数字通常出现在合约说明中,指的是手机的存储容量,而不是数据下载量。

判定:

您可能会打多少个电话和发多少条短信您需要多少数据流量。例如,如果您经常查看电子邮件或搜索互联网,则可能需要一个月数据下载限额较高的合约——通常是每月1GB或2GB。有关数据使用的更多信息,请访问服务提供商的网站您想签多久的合约。合约期限从12个月到36个月不等。如果您不愿签合约,则请先试试预付费服务。充值卡用完后,您可以选择继续使用该网络,也可以选择另一个网络。


请确保您:

货比三家,比较不同网络提供商的价格、条件和合约获取有关服务和收费的书面信息了解如果您改变或违反合约,或者手机坏了、丢失或被盗,您要承担多少费用请阅读保修文件,了解保修内容了解如果您在海外使用手机会要支付什么费用。


选择:

一种易于使用的手机能够负担得起的合约在您所在地区拥有良好网络覆盖的服务提供商。


切记:

在合约到期前,您常常要多付一些钱才能取消合约有些服务需要额外付费——语音邮件、呼叫转移、高级短信、互联网浏览、购买应用程序和国际漫游查看服务提供商的网站或前往其门店,看看您是否能在需要使用手机的区域获得信号覆盖使用超过电话或数据限额可能会产生额外的费用。


手机保修:

保留收据和合约文本作为购买凭证。零售商和服务提供商在修理手机期内无需提供租借或更换电话。不过,有些国家却有这类政策。根据您的合约条款和条件,您可能需要在修理手机期内继续支付每月账单。有关保修的更多信息,请查看我们的 保修部分。您享有《澳大利亚消费者法》规定的权利。如果您的手机出现故障无法使用,您可以要求退款或更换。有关更多信息,请参见我们的 退款、维修和退货部分。


签订手机合约前:

务必阅读合约文本——不要只依赖销售人员告诉您的内容。手机合约具有法律约束力取消合同通常很困难且费用昂贵。警惕隐性成本和不公平的合约条款。有关更多信息,请查看我们的 手机供应商——不公平合约条款页面。绝对不要签署不理解的合约——请向理解合约内容的人寻求解释。核算每月的账单会是多少,再加上任何额外的费用。确保您能在合约期限内负担得起这些费用。如果您购买了手机并向零售商购买网络连接,那么您可能会签订两种不同的合约,一种是与零售商签订的手机合约,另一种是与服务提供商签订的网络连接合约。这意味着,如果手机有问题,零售商可以帮您,但他们不对网络连接问题负责。在为不满18岁签订合约的人担当“担保人”之前,要仔细考虑清楚——如果他们不支付账单,那么您将不得不为其支付。了解更多有关您的权利以及如何行使这些权利的信息,请访问 合约页面。


签订手机合约后:

请把合约副本保存在安全的地方,以便以后必要时参考。让服务提供商知道您的情况是否发生了变化——例如,如果您的手机丢失或被盗,或者您付不起账单。


管理您的手机订单:

经常检查您的数据使用情况,这可能有助于避免大额账单。了解您的账单应该是多少,并对任何不寻常的费用向询服务提供商问。如果您在预算或计算还款方面需要帮助,请联系 Money Help。按时付账单。否则,您可能要支付滞纳金。


available at:https://www.consumer.vic.gov.au/resources-and-tools/other-languages/chinese-simplified/buying-a-new-car

小柠檬建议大家收藏这篇(良心)CCL资料,

并希望同学们把笔果CCL的

学术干货分享给身边一起备考的朋友哦~




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